Robert Waite

Operating since 2004, and with several hundred thousand customers in Germany and the UK, we are one of the largest VoIP providers in Europe. We aim to delight private and business customers with cost-effective cloud-based telephone solutions. Our headquarters are located in the pretty city of Düsseldorf. With the help of more than 120 colleagues we run our business out of our modern offices near to the ‚Medienhafen’.

Pricing Specialist. 2 years knowledge in pricing and 8 years extensive experience in customer service. Commitment to customer satisfaction. Ability to build productive relationships. Resolve complex issues. Win customer loyalty. Listen attentively. Solve problems. Achieve win-win outcomes. Strong communication skills. Problem solving. Driven. Worked without supervision. Enacted initiative. Works direct deadlines.

Provide support for Eastern Europe and Benelux customers. Process customer orders into SAP. Point of contact for customers over email and telephone. Provide order acknowledgements and order status. Obtain best availabilities to customer requirements. Order processing. Provide customers with technical expertise on company products. Receive and process customer complaints. Complaint Investigation with corrective actions, fault reports and preventative measures. Running daily reports.

Cable Assembler / Tester - Cable assembly (Jumpers) manufacture. Responsible for the electrical testing of Jumpers either to Andrew standards or customer requirements, testing requirements include VSWR, RL, DTF and TDR. Main frequency ranges used being GSM 900, 1800 and UMTS. QA Assistant - Upkeep of the Andrew AQMS (Andrew Quality Management System). Pre-Audit preparation to ISO:9001, both Internal and external. Quality point of contact for the Essen facility.

Managed a communication vehile, responsible for finding locations to be used as communication sites and establishing RF Networks utilising RF path profiles, Topographical survey techniques, line of sight SHF/UHF/HF/VHF and microwave voice networks. Operated HF and VHF secure communications systems vehicle as team member of a Close Protection Team, responsible for the safe movement of dignitaries, high-ranking Military personalities and politicians.

Standard UK Comprehensive school education at CSE level.