Roman Pawlowski
Angestellt, Lead Customer Success Management, infinIT.cx GmbH
München, Deutschland
Werdegang
Berufserfahrung von Roman Pawlowski
internal & external CSM / CX consulting: - service & operations strategies - CSM operationalization and measurements ROI, ROX, P&L, Churn, CSAT, NPS, BSC, BPO, OKR, KPI, SLA - tools and integrations development and implementation of Customer Success Management: - strategy, customer categorization, customer journeys, go to market, execution, tools and processes. - development of CS Managers (know-how, culture, mindset). portfolio development: - own IP development - market analysis – tools
2 Jahre und 7 Monate, Juni 2018 - Dez. 2020
Head Of Customer Experience
Wirecard Communication Services
1 Jahr, Juni 2017 - Mai 2018
Customer Service Manager
Wirecard Bank
4 Jahre und 8 Monate, Nov. 2012 - Juni 2017
Customer Operations Manager
Helly Hansen Deutschland GmbH
3 Monate, Sep. 2012 - Nov. 2012
Business Development (Fleet Advisor) at BMW / TTR
BMW München / TTR
11 Monate, Juni 2011 - Apr. 2012
Junior Product Developer
OSRAM
4 Monate, Sep. 2010 - Dez. 2010
Customer Service - Consultant
LOT Polish Airleins S.A.
11 Monate, Okt. 2009 - Aug. 2010
Erasmus Exchange (Portugal)
Universidade do Minho
4 Monate, Juli 2009 - Okt. 2009
Casino Service
Harrahs Hotel (Nevada, USA)
11 Monate, Aug. 2008 - Juni 2009
Strategic Customer Service Specialist
Krajowy Rejestr Długów S.A. (Member of ACCIS)
1 Jahr und 6 Monate, Feb. 2007 - Juli 2008
Marketing Specialist & Sales Support
Dun and Bradstreet Poland Sp. z o.o.
Ausbildung von Roman Pawlowski
2 Jahre und 9 Monate, Sep. 2014 - Mai 2017
Master of Science (M.Sc.), Sales Management
FOM Hochschule für Oekonomoe & Management
- prepartaion of analysis (example): customer potential, market & competitors - budget planning & cost controlling - development of customer satisfaction - care and development of KA - developing sales plans - analysis and creation of new sales chanals - offer preparation - other
1 Jahr, Sep. 2009 - Aug. 2010
Managment und Marketing
Universidade do Minho - Portugal
International Communication Marketing
3 Jahre und 8 Monate, Okt. 2007 - Mai 2011
Management
Warsaw University - Poland
Marketing
Sprachen
Deutsch
Fließend
Englisch
Fließend
Polnisch
Muttersprache
Portugiesisch
Grundlagen