Saadet Bol Turan

Managing a unit that deals with the sap technical management of service portfolio of Technology Group of KoçSistem Leading a unit that consist of 20 specialist and consultants specialized in mainly SAP Basis (Netweaver, ERP, BW, Portal, BO, SRM, CRM, CLM, PI etc..)
 Managing the 1st and 2nd level support 24/7 operations for the SAP customers (includes 700+ SAP instances on various platforms) Mainly targets accelarating the service revenues, resource management, supporting presales activities

Leading the SAP Technology Hosting team as a basis team leader for 24/7 operations

-Responsible for installing, operating and management SAP systems according to the ITIL standarts -My product spectrum of SAP includes ERP, BW, BO, PI, EP, CRM, SRM, SCM, MDM, BPM -Upgrade, installation and project support for the SAP customers -Managing 7x24 system support -Analyzing and designing technical SAP infrastructure -Troubleshooting -Capacity planning and sizing -SAP Solution Manager (Solution Landscape Design, Workcenter, Solution Monitoring, Change Management)

-SAP Basis: Basis system administration, System copy, Kernel upgrade, Patch Upgrade, UC4 Job management system monitoring, System availability and performance monitoring, Integration Monitoring (Middleware; XI, Biztalk), Troubleshooting, TMS, Spool adm, Interface monitoring, Error handling for 3rd party products -Oracle DBA: Database installation/management, Oracle RDBMS Server patch/upgrade, Backup/restore/recovery, Database performance/system/capacity monitoring

-Performed installations, upgrades at and around those releases as well as their administration and related customer support duties on many platforms such as UNIX-NT/Oracle and NT/MSSQL (My release spectrum of R/3 includes 3.X, 4.X, 6.X) -Performed internal and external projects in ASAP standards aiming to implement R/3 on a reliable technical infrastructure -Performed technical quality checks for implementations

-Responsible for release planning and operating demo, training, localization, industry solutions, test and productive R/3 Systems of SAP Turkey -Installing IDES systems and performing support for R/3 systems of SAP Turkey Training Center -Involving HR Payroll Localization Projects of SAP Turkey as the transport coordinator and delivery responsible

Performed customer support (Local Support Service) for the SAP Turkey customers