Sampriti Kalgutkar
Angestellt, Technical Process Specialist (Subject Matter Expert), Infosys Limited Pune
Über mich
Offering more than Three years’ experience in Technical support field for IT industry . M.Sc. in Computer Science from Prathibha College of Commerce and Computer Studies Pune. Has necessary expertise and talent needed to achieve performance goals and objectives. Strong commitment to providing highest level of loyalty and service to his employers, colleagues & patrons. Effective communicator with excellent relationship management skills and strong problem solving abilities. Looking for challenging career in Information Technology with an emphasis on learning new technologies and implementing them in the development of the organization
Werdegang
Berufserfahrung von Sampriti Kalgutkar
Bis heute 1 Jahr und 9 Monate, seit Sep. 2022
Technical Process Specialist (Subject Matter Expert)
Infosys Limited Pune
• Provided first-level technical support to internal employees, assisting with hardware, software, and network-related issues. • Troubleshot and resolved issues related to Microsoft Office applications, email clients, and VPN connections. • Assisted in managing and maintaining user accounts and access rights in Active Directory. • Good knowledge, skills, and hands-on expertise in working with the ServiceNow platform. • Demonstrated exceptional communication skills and professionalism
2 Jahre, Juni 2019 - Mai 2021
Senior Technical Support Specialist
Concentrix Services Pvt. Ltd
Providing technical guidance for migration, configuration and deployment of Exchange online. • Helping customer to migrate mailboxes from on-premises exchange server 2007, 2010, 2013 & 2016 to Office 365. • Hands on experience in technologies Exchange server 2013, 2010 and Office 365. • Created and maintained email addresses and distribution lists in MS Exchange. • Automating and executing Office 365 procedures utilizing Windows PowerShell.