Sarthak Jain

• Assisting customers with enquiries and concerns both in person and by telephone, providing information and directing them to the appropriate resources or staff • Maintaining a professional and courteous attitude when dealing with customer complaints and resolving issues in an appropriate and effective manner • Managing and performing a variety of administrative tasks including filing, data entry and documenting customer interactions.

• Assisted the NPD team in identifying new B2B possibilities. • Tested products throughout the design process and delivered product specifications and procedures to the manufacturing team. • Worked with team leader on the development of new products for heavy construction vehicles.

Project - Conceptualization Design and Implementation of engineering systems throughout the shop floor including: • Development of new hanger/jig system for powder coating of cross members. • New Reusable Packing Standard for Long Members.

Project – Overall Development in operations management on the shop floor. • Worked with the shopfloor associates to identify production delays due to coolant change and coolant tank maintenance. • Developed and implemented coolant monitoring system for Coolant change and Tank maintenance.

• Optimized Powder Coating Process for Long Members. • Achieved weight reduction of Product Carrier for the Powder Coating Process by 50%, thereby reducing operating costs by €5000 per annum.

Focus - Strategic Foresight and Trend Analysis, Corporate Foresight, Innovation Management Methods, Technology Design and Evaluation, Future Business Modelling, Risk Management, Transformation Processes and Change-Management, Product Management and Project Management

Final Project - Conceptualization Design and Implementation of engineering systems throughout the shop floor.