Stefano Pecorari
Angestellt, Client Director, Wonderflow
Trento, Italien
Über mich
Experienced Customer Success Manager with a track record of driving client retention and growth. Thriving in international environments, I excel at collaborating with diverse teams and possess a solid understanding of the SaaS industry, Startup and Scale-Up dynamics, and NLP technology.
Werdegang
Berufserfahrung von Stefano Pecorari
Bis heute 3 Jahre und 7 Monate, seit Nov. 2020
Client Director
Wonderflow
As a Customer Success Manager (CSM) I am responsible for the entire client life cycle: onboarding, status check points, quarterly business reviews, training, contract renewals and upselling. My goal is to form a direct relationship with customers and provide them with timely value propositions, proactively building trust and driving adoption, net retention and focusing on strategic customer conversations.
1 Jahr und 1 Monat, Nov. 2019 - Nov. 2020
Team Lead Project Management
Wonderflow
- Oversee the day-to-day operational activities of the Project Managers - Supervise and provide direction to the Project Managers to ensure that each Project Manager leads customer engagements to successfully meet scope, time, budget and quality expectations - Support the Project Managers in resolving project issues and escalations - Mentor and coach each Project Manager to ensure continuous improvement of project management execution
1 Jahr und 9 Monate, März 2019 - Nov. 2020
Senior Project Manager
Wonderflow
- Project Management - Project Evaluation, Planning, Cost Estimation - Project Quality and KPIs Monitoring - Customer Success Management
4 Jahre und 1 Monat, März 2015 - März 2019
Research Manager
Quomeda
Project manager in international market intelligence projects for the Medical Device and Pharmaceutical industries, responsible for Hospital and Surgical Data related products.
8 Jahre und 9 Monate, Juni 2010 - Feb. 2019
Healthcare Market Research I Project Manager I Certified ScrumMaster
Independent Consultants1 Jahr und 1 Monat, März 2014 - März 2015
Consultant
IM Associates
Business and Project Consultant for the international Medical Device market, and for the italian Pharmaceutical market.
8 Jahre und 8 Monate, Nov. 2001 - Juni 2010
Market Analyst I Market Research Manager I Project Manager
TforG - IQVIA
Project Manager in international research projects. Development of Healthcare Databanks at TforG Direct.
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
Niederländisch
Grundlagen