Stephanie Zuidema

Global responsibility for Lean Six Sigma Program rollout, training and cultural implementation in IT

Process and quality manager of company; As lean six sigma black belt setting up of local lean six sigma community; Implementation of Business Excellence Program at Cardif; Execution of process optimisation, efficiency increasing and cost decreasing projects; Coaching of lean trainees; Project Management

Analysis and visualisation of business and IT-processes as well as IT-architecture to deviate according recommendations for optimisation

Internal Project at MuniConS: • Analysis of the requirements for a Time Tracking and HR Management tool • Visualization of processes and interfaces via UML

Projects at MuniConS for a customer in branch Retail: • Analysis and design of After Sales Service processes • Mapping of Service processes to Siebel application (Siebel 8.1) • Creation of Functional Design, GUI Design, Test cases / -steps, Testing (Siebel 8.1)

Projects at MuniConS for a customer in pharmaceutical branch: • Analysis and design of the sales incentive planning process • Responsibility- (RACI) and board analysis • Creation of guideline book for implementation of a global strategy • Gap-analysis between current and new CRM system • Analysis and visualisation (UML) of complete CRM and Sales Incentive Planning (SIP) relevant IT-Architecture

Services (Dienstleistungsmanagement) & Marketing