Stevan Lazarević

Berufserfahrung von Stevan Lazarević

• Bis heute 5 Jahre und 9 Monate, seit Sep. 2018

  Infrastructure Ops Engineer | PSPO I | Certified SAFe® 5 Agilist

  NCR Corporation

  PC Lifecycle Management – managing and reducing NCR's Client Total Cost of Ownership (TCO): -Order Management and Approval: -PC Deployment - Management of global PC stockrooms -Redeployment: Service Management tool (ServiceNow) • Analyze, document and manage requirements according to standardized methods • Continually improve processes and procedures • Work closely with Project managers, Business analysts, Software architects, QA and other teams

• 5 Jahre und 9 Monate, Jan. 2013 - Sep. 2018

  Help Desk Representative III - BlackBerry Tier2 HD Specialist

  NCR Corporation

  • As IT Service Desk Specialist Level 2 (Remote Computer Engineer), providing support to end users and on site Engineers, as a part of the Level 2 team for escalated issues (problem identification, analysis, diagnosis and resolution of various network and operating system problems)

• 1 Jahr und 11 Monate, März 2011 - Jan. 2013

  IT Tech Support

  Farmalogist

  - Installing, deploying and supporting desktop operating systems - Configuring and troubleshooting hardware - Configuring and maintaining Active Directory - Supporting and maintaining desktop applications - Responding to user queries and requests on site or via remote support; user training and support - AntiVirus: installation and administration of corporate antiviral software for workstations – NOD32; ...

• 2 Jahre und 3 Monate, Jan. 2008 - März 2010

  IT Assistant

  Dufry Belgrade

  - IT support in daily activities (software, hardware and network installation, configuration and maintenance) - cooperation with local and regional IT Supervisors and Managers; ERP - MS Navision object testing and implementation, Xen virtual environment testing and client side implementation IT help desk – end-user support – desktop and POS user support – office equipment and applications - LAN and WLAN installation and maintenance; - Backup procedures' creation, implementation and monitoring ...

• 1 Jahr und 8 Monate, Juni 2006 - Jan. 2008

  IT user & tech support

  Jugohemija

  - Installation and maintenance of software, hardware and network in both corporate HQ and remote locations (business centers and pharmacies in all major cities in Serbia) – approx. 200 workstations and 10 servers - basic to intermediate MS Windows2k3 server administration - (DHCP, VPN, GPO, AD, ISA) - backup and security procedures maintenance, Active Directory administration - Anti virus software evaluation and implementation – NOD32 - IT equipment procurement and maintenance – contacts with vendors

• 2 Jahre und 1 Monat, Okt. 2004 - Okt. 2006

  Sales Manager

  AMS Osiguranje a.d.o. - Insurance Company

  - Selling various types of automobile insurance policies to businesses and individuals on behalf of insurance company - Calculating premiums and establishing payment method; explaining features, advantages and disadvantages of various policies in order to promote sale of insurance plans; performing administrative tasks, maintaining records and handling policy renewals - Developing clientele by networking in order to find new customers and generating lists of prospective clients ...