Thomas Niklaus

- Design and drive implementation of bank wide Service Management Framework in line with regulatory requirements - Design and drive implementation of bank wide standardised service costing and billing methodology - Responsible for architecture of service costing, billing and service catalogue tools - Design and drive implementation of global service catalogue - Design and drive implementation of service performance framework to support regulatory requirements

Drive governance and management framework towards running IT as a business Leading IT COO process design Accountable for IT COO organizational excellence. Design and implement IT Service Management Framework in line with regulatory requirements Roll out IT Service Catalogue Run Design Authority for IT Operating Model

global CFO of IT (Senior IT Business Manager), 170 direct reports (globally) - Responsible for all global IT Management processes and IT Financial processes. Major project: - Design and implementation of global IT Solution for Project Portfolio Management. - Redesign and roll out of harmonized IT cost allocation processes. - Run strategic financial planning process. - Setup offshoring service center in Poland for IT Business Management services and deployed various roles to Poland.

global CFO of IT (Senior IT Business Manager), 100 direct reports (globally) Responsible for all global IT management process (project portfolio mgmt, service portfolio mgmt, mgmt reporting, IT performance mgmt, Cost allocation, strategic planning, business architecture). Major projects: - Develop Business Intelligence Solution. - Roll out of global harmonized IT governance process. - Develop process landscape and individual processes for IT Business Mgmt - Roll out of IT Service Mgmt (ITIL)

Senior IT Business Manager, 50 direct reports (globally) - Responsible for yearly global IT planning process and strategic business plan. - Development and implementation of global balanced IT scorecard. - Responsible for global management reporting of IT Division. - Leading IT cost reduction exercise when global IT Division had been formed leading to substantial run rate reductions. In addition, benefit tracking had been designed and implemented to ensure savings realization

Senior IT Controller, 40 direct reports in Switzerland - Responsible for all IT management processes in Credit Suisse Private Banking (portfolio management, financial management, cost allocation, Scorecard and MIS). - Design and implementation of balanced scorecard framework in order to ensure implementation of strategic goals. - Responsible for management reporting of IT Division.

Senior IT Controller, 22 direct reports in Switzerland - Responsible for yearly planning process and the strategic business planning of IT and Operations Division (1.7 bn CHF). - Responsible for IT financial management processes and IT cost allocation. - Developed new IT management information system for Executive Board. - Leading various IT cost reduction exercise and achieved 500 m CHF savings over 3 years. - Designed and implemented financial management Framework, structure and processes for CS

IT Controller, up to 12 direct reports in Switzerland - Responsible for yearly financial planning process of the division ‘IT and Operations’ - Designed and implemented IT portfolio management system for the firms IT. - Project lead for financial implementation of various major reorganization projects. - Project lead of business case stream in the data center merger project. - Project lead for restructuring project of EUP (End User Computing) service organization - Responsible for IT Strategy

Senior Research Scientist / Software Engineer - Develop new analytical methodology to measure trace elements in rocks. - Conducted scientific analysis and designed components of analytical facility - Owner of data acquisition system and analyzing tool. - Implementation of IT system to control ion beam accelerator facility. - Implementation of a real time data acquisition system based on VME, PowerPC und LynxOS - Responsible for Web page of research facility.