Tobias Dusold
Angestellt, Lead Service Solution Manager, BWI GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Tobias Dusold
3 Jahre und 6 Monate, Aug. 2019 - Jan. 2023
Line Manager Global Customer Service Reporting
DIEBOLD NIXDORF- Responsible for Global Customer Service Reporting Report Automation Define new Data models and Pilot reports Guarantee in Time report delivery to customers (Managing teams around the world) Service Level Management - Business Analyst & Process Owner Service Reporting Supporting all ITIL processes with data analytics Develop new KPIs Provide OLA & management reporting CSI for Service Reporting - Strategic projects: Analytics, Tools and Processes (ITIL)
2 Jahre und 11 Monate, Sep. 2016 - Juli 2019
IT Consultant / Business Analyst
DIEBOLD NIXDORF
- Responsible for Global Customer Service Reporting Report Automation Define new Data models and Pilot reports Guarantee in Time report delivery to customers (Managing teams around the world) - Business Analyst & Process Owner Service Reporting Supporting all ITIL processes with data analytics Provide OLA & management reporting CSI for Service Reporting - Strategic projects: Analytics, Tools and Processes (ITIL)
2 Jahre und 8 Monate, Jan. 2014 - Aug. 2016
IT Consultant
Wincor Nixdorf International GmbH
- Internal strategic programs Project-Lead Service Reporting - Service Owner: eServices Dashboard
2 Jahre, Jan. 2012 - Dez. 2013
Systemadministrator, Product Owner, IT-Projektleiter
MyHammer AG
- Administration of whole platform infrastructure (DBs, Webserver, etc.) - Project-Lead DataCenter move and Server migration - Automation
2 Jahre und 9 Monate, Apr. 2009 - Dez. 2011
Network Engineer
INTACT integrated services GmbH
- 2nd Level Service Desk for Cisco Voice over IP solutions - International project-based customer onsite setup of network / VoIP environments - Site-Surveys and Redesign of network environments - IT Projectmanagement
1 Jahr und 7 Monate, Sep. 2007 - März 2009
Auszubildender FiSi
Sommer-Solutions-GmbH
- Technical Consultant for CRM systems (especially CAS genesisWorld) - external Consultant for IT migration projects (different customers)
Ausbildung von Tobias Dusold
2 Jahre und 8 Monate, Feb. 2005 - Sep. 2007
Physik
Julius-Maximilans-Universität Würzburg
Sprachen
Deutsch
Muttersprache
Englisch
Fließend