Mag. Uttam Kumar Rout

 A result-oriented professional offering 7.5 years of successful career in Customer Quality, Warranty Management / Claim, Customer Complaint Resolution, Quality Planning, Process Improvement, Product Quality Improvement Projects, Failure analysis, Total Quality Management.  Experience in implementation of IATF 16949 & ISO 9001, ISMS (Information Security Management System). warranty, RCA, response to M&M(THAR & XUV 700), Zonal railways / Production units (ICF, MCF, RCF, RDSO, etc.), and closure of complaints.  Statistically analyses the raw warranty data from customers and can make a conclusion on the data analysis and escalate any quality and cost risk. Customer feedback and field analysis feedback should be able to communicate with different teams in the organization and able to get the solution from them.  Presenting & preparing data for weekly/monthly QRM (Quality Review Meeting) & MMCM (Monthly ManagementComity Meeting).