Vincent Tamer

Supported in hiring 16 team members, trained 8 Customer Success Managers, and actively mentoring and overlooking day to day activities of 6 team members. Strategic advisor for the entire West Coast book of business (~50 Accounts). Accountable for overall customer success and retention of 21 enterprise clients including Consult on how to create onboarding plans that are configured to each client’s needs and have achievable goals and timelines.

As a Customer Success Manager at Rogue Wave (Acquired ZeroTurnaround), I ensure that my clients have a fantastic experience from implementation to renewal. In my role, I am responsible for building a close customer relationship with the enterprise level clients using RogueWave softwares. I was responsible to hire, onboard, and mentor 3 employees to grow the team to support the existing client base.

As a Customer Success Consultant, I drive the Bullhorn CRM adoption and strengthen Bullhorn’s relationship with our current client base. I develop expertise in Bullhorn’s applications and adoption methodology and use it on all projects. I work in close collaboration with the customer, Account Managers, Solution Architects, Product and Project Managers, Marketing, and Support to understand and identify customer requirements.

Project Managing the Technical Leadership Team “Reboot Plan” to reset and standardize our delivery, sales, and quality control processes from all technical team perspectives. Streamlined all communication within the tech team by introducing new procedures and standardizing them Coordinated Tech team resourcing Owned training and onboarding, blogging, engagement and empowerment initiatives within the tech team

As a Project Manager my responsibilities included: • Lead a team of developers and business analysts to complete projects • Allocated hours in project plans to ensure project profitability • Organized change orders to ensure projects were performing at goal profitability • Collected overdue invoices • Lead internal and client status meetings

MBA with a concentration in International Strategy and Management

An der American University habe ich ein Bachelor Abschluss in Communication Studies und Deutsche Literatur erhalten.