Vineeth M Vilwadrinathan

1. Development and implementation of strategies, Target Operating Model concepts and frameworks in ITSM at a group level. 2. Operational Management and handling of Major incident and Major problem RCA’s and ownership of Change Advisory Board. 3. CSF & KPI designing and Management. 4. Process Management (Development and maintenance) 5. Identifying and implementing Continual Service Improvement Activities. 6. Supporting IT and regulatory audits. 7. Managing & leading a team of ITSM Specialists.

Responsible for Service Delivery Management, IT Service Management, People Management, Project Management activities for Danske Bank. Deep rooted experience in working directly with onsite IT teams (Denmark, Lithuania, Estonia & UK) and CIO/CTO level executives. A high degree of skill and ability at managing and leading cross functional teams for the successful running of delivery, Project Mgmt and Service Management

Reactive and Proactive Problem Management Major Incident Management System Administration - Active Directory and Exchange Administration IT Service Desk Operations Vital role during (POC from ITSD) ITSM tool migration from Remedy to CA Service Desk

BTS installation and commissioning Drive test for Huawei project

Semiconductors and Basic Electronics; Analog Electronic circuits and Microelectronics; Signals and Systems; Digital Electronics; Electromagnetic Theory; Antennas and Radiation; Microprocessors and Microcontrollers; Control Systems; Digital Communication; Digital Signal Processing; RF Engineering