Waqas Piracha

Joined Bupa Arabia as Head Service & Hospital Service Operations and was challenged to enhance Operations efficiencies, Process Improvement / Re-Engineering, Change Management & build the harmonized medical decision making across different medical functions, build capabilities and competencies to improve Customer Experience, Retention and Loyalty as a game changer.

Responsible to lead the execution of Customer Service Operations & Excellence. Managing the stocks availability across distributors networks while ensuring no adverse impact on working capital. Managing all distributors in terms of ordering forecast, Ordering fulfilment, stocks at the main distribution centre, stocks at distributor warehouses and stock cover at major customer warehouses. Manage a team of professionals to deliver the customer service strategy.

Financial Accounting