Wojciech Warzecha

Leading CR BP IT software engineering department: - team leadership (software development, test engineering, business analysis) - managinig Agile and Waterfall software development projects : budget / P&L, schedules, stakeholder management, resource management, vendors, etc. - shaping a strategic landscape of the department - defining, implementing and executing strategy for managed services / managed vendors (including offshore vendors) - defining and executing on-shore to off-shore transitions

Programme mananegement of the Shared Services Centres transformation programme. Responsibility for implementation and key work streams: - responsibility for global implementation of the leadership, governance and risk management stream - defining and implementation of the human capital agenda for the site (focus on site's workforce strategy) - service delivery : building service oriented delivery model - site effectiveness - internal and external communication and branding

06.2013 - present CH-EMEA 2nd Level Desktop Support Manager, Project Manager 10.2012 - 06.2013 EMEA Branches Service Provider

- managing world class IT related outsourcing projects - line management (leadership, performance, hiring, outplacement) - business relationship management (Senior Management, C-level, VPs, etc.) - 3rd party subcontractors management (SLAs, KPIs, contract negotiations) - responsibility for P&L and business development (new and existing contracts) - cost analysis, control and optimization main sectors: - banking and insurance - telecommunication - FMCG - media

10.2007 - 09.2010 - Project Manager - Service Delivery Manager - ITO services, P&L, negotiations, indirect leadership (1st, 2nd, 3rd line support) - Project Manager - infrastructure & software development projects - Product Manager - IT Outsourcing product strategy and sales support - Information Security Coordinator – ISO 27001 implementation & maintenance - Due Diligence Manager - audits prior to ITO implementation 07.2005 - 09.2007 - SysAdmin - AD, networks, clusters, File&Print, Exchange

Administration of IT networks, Implementation of CISCO and 3Com devices