Yessica Schrader

• Handled requests, developed creative concepts, calculated prices, created offers & quotations, presented proposals to international clients for groups of all sizes • Searched new venues, selected suppliers, negotiated contract details, made reservations • Carried out site inspections and pre-checks prior to events, participated in fam trips • Executed the project & carried out full event logistics, supervised groups on site • Managed budget and accounting (invoices, payments, etc.)

• Travelled extensively to represent the EU Business School in the European market • Recruited students through being a higher education expert in order to increase enrolment • Attended recruitment fairs, seminars, workshops and other events in different countries • Built and maintained relationships with regional agents and partner institutions • Strategically analyzed opportunities in the different markets

Handled requests for proposals for international clients. Developed a creative concept, created offers, presented concept to the clients. Calculated prices, created quotations (SAP). Carried out site inspections and pre-checks prior to events. Executed the project according to the project plan, carried out full event logistics. Supervised groups on site. Managed budget and accounting (invoices, payments, etc.)

Carried out correct operational & logistical management of the excursion schedule. Supported the tour operator (cruise ships) in the excursion process and resolved any incidents arising from the operation. Contracted suppliers (guides, busses, restaurants, etc.). Invoiced excursions, ensuring invoicing responded to defined time & form criteria. Issued tour descriptions and prepared all necessary material for excursions.

Organised and delivered structured and energised sales presentations to a wide variety of customer audience. Sold excursions, reserved rental cars. Coordinated and conducted information sessions in the different hotels (3 to 5 stars). Welcomed and supported guests upon arrival & departure at the airport. Managed complaints. Mediated between guests and service providers (hotels, agencies, etc.). Independently performed administrative tasks.

Informed and advised guests regarding the various excursion programmes. Sold shore excursions and processed, cancelled and rebooked reservations. Managed organisation of dispatch, prepared, and followed up the tours. Accompanied groups, monitored quality to ensure high standards. Translated from English to German, assisted tour guides. Created and held weekly presentations before large audiences. Provided training to new employees including destination trainings.

- Marketing Communications of Tourism - Tourism Management Project - Sustainable Tourism and Events - Tourism in Action - International Leisure and Tourism Marketing Management - Contemporary Issues in Tourism - Strategic Management

- Tourism Applied Economics - Tourism Policies - Tourism Marketing - Communication Policies in Tourism - Travel Geography - Travel Law - Indroduction to Business Statistics - Hospitality and Tourism Accounting - International Business - Principles of Management - Business Communication

- Economics - Business Studies - Tourism Applied Economics - Introduction to Final Accounting - Word Processing with Office Management