Mag. Yiyi Tang

Integrate existing CRM systems and digitalize working process to enhance end user experience with Salesforce Cloud systems.

User requirement analysis and deployment. Configure and create Salesforce Service Cloud apps for international clients as a certified Salesforce consultant. Create and configure online communities to help international companies to grow premium users.

1. Work as onsite manager Digital Sports projects that created 2 new online communities and increased 25% of the team efficiency of handling user cases. 2. Identify client requirements to provide additional premium services and offers such as new chat channels and online services. 3. Co-ordinate to create new support plans based on client and user requirements.

Responsible for second level tech support of Digital Sports project e.g. provide with tech solutions to first level team and work with the digital product development team to deliver solutions within required time period.

Contact and co-coordinate with overseas business partners with the local club to develop new international businesses of football training, international cup, and university courses.

1. Business feasibility/possibility analysis e.g. Analyse Asian consumer behavior and create relative business plans to provide practical online/digital service portal between Asian users and German companies. 2. User experience improvement based on online services and mobile apps e.g. Analyze and find the current service gaps between online service and user demands, utilize possible tools such as Wechat / Whatsapp to increase user experience and sales world widely.

1. Lead a support team (30 members), manage team monthly costs and revenue based on contracts with clients. 2. Set up support business plans and analyze process data based on reports. 3. Based on different client requirements, identify what services (such as product collection and return process) the Digital Sport support team can provide to optimize customer experience. 4. Liaison with internal & external partners such as internal and external IT, second level support.

Support Digital Sports consumers world-widely

1. Responsible for the department administrative budget control 2. Responsible for the university-wide software license deployment 3. Organized IT Service trainings and served as the main IT liaison among all campus departments 4. Support the IT Service Manager and staff members

IT capacity and CRM

Investment and return analysis. Project budget calculation and estimation