Zsófia Szabó

Next to my usual tasks as a market research analyst I also engaged in the following: Training delivery and planning: analytical and technical training of new associates and also existing associates, issue resolution throughout the hub, preparing, handling and sharing project related knowledge: training material documentation and update, preparation and update of training exercises, participation in selection interviews and personal coaching.

Next to the usual tasks of conducting market analysis and consumer analysis by database extraction, analysis and the delivery of presentations, topsheets and reports, I engaged in coaching and issue resolution in the hub. Difficult request management was also part of the job.

Main responsibilities were providing data for the Milan office of The Nielsen Company coming mainly from the Italian pharmaceutical and FMCG industry and prepare presentations with value added insights using Nielsen software. Scheduled and ad hoc data reporting activities are also part of the role. A continuous communication with the client and support was maintained to ensure a good understanding of the requirements and outputs.

Main activities and responsibilities were contact center duties, making reservations, booking cancellations and modifications, handling payments, handling incoming calls and initiating outgoing calls in English, Italian and Hungarian.

The strategy process, Strategy and international business, Corporate development: strategies for acquisitions and alliances, Strategic execution and management control, Pricing and revenue management, Strategic management consulting

Global economy and international trade, Business financing, Operations and process management, Project management, International entrepreneurship, Applied international business methods