Aidey Aminaghan

- Oversaw retail operations for Telefonica O2's Stores of the Future in London and responsible for the 1st ever Flagship store QoQ performance & profit growth - Remit included recruitment, churn-reduction and development of existing support agents, retail advisors and leadership teams

- managed and developed multi-site teams of local, field and remote network engineers to build, test and deploy new Ethernet, IoT and Mobility solutions spanning various platforms and WAN technologies. - Built Virocom's IoT proposition from the ground up leveraging our partnership with Vodafone and their owned M2M infrastructure

Provided consultancy and professional services to US and UK based business: GF Management, Mobile Repair Centre Group and members of the UK House of Lords

- Overall responsibility for the support and repair processes - responsible for both employee and customer training - Managed supply chain process with OEMs in China

- Deployed and managed customer service teams for three clients: Telefonica O2, Reed Midem and UK Department of Health (Change4Life)

- Implemented a variety of bespoke IT solutions for clients based in Austria and the UK. - Facilitated online presences and data solutions to support client business goals and requirements.

- Responsible for the resolution of faults reported to the International Network Operation Centre

- Tier1 support for the Deutsche Telecom/Sprint/France Telecom joint venture

- B2C Helpdesk support for Apple customers in the DACH region