Alp Utku
Angestellt, ITSM Senior Technology Engineer - ServiceNow, Coty Germany GmbH
Mainz, Deutschland
Werdegang
Berufserfahrung von Alp Utku
Bis heute 1 Jahr und 8 Monate, seit Okt. 2022
ITSM Senior Technology Engineer - ServiceNow
Coty Germany GmbHWorking as ServiceNow Developer and Administrator to fulfill Coty’s business and IT requirements and resolve Incidents related with ServiceNow. I support more than 2000+ Coty employees / consultants worldwide Use UI Policies, Scripts(GlideForm,GlideRecord,Glide AJAX etc), Workflows, Webservices, Flow Designer,Execution Plans, Email notifications Business Rules etc to customize ServiceNow platform Making sure all main ITIL processes and SLAs are well defİned and applicable on ServiceNow platform.
9 Monate, Okt. 2018 - Juni 2019
ServiceNow Implementation Project
Coty Beauty Germany GmbH
ServiceNow Implementation project to replace RemedyForce ITSM solution
2 Jahre, Juli 2017 - Juni 2019
IT Service Management - RemedyForce System Specialist
Coty Beauty Germany GmbH
ITSM RemedyForce System Administration
11 Monate, Juli 2016 - Mai 2017
IT Intern
Coca-Cola European Partners GB
4 Monate, Juli 2012 - Okt. 2012
Intern
Servisnet Telecommunication
Ausbildung von Alp Utku
2 Jahre und 4 Monate, Okt. 2014 - Jan. 2017
European Master in Project Management
FH Dortmund
IT Project Management Agile Project Management (SCRUM)
6 Monate, Feb. 2012 - Juli 2012
International Business Administration
FH Wiener Neustadt
4 Jahre und 10 Monate, Sep. 2009 - Juni 2014
Management Information Systems
Kadir Has University
Sprachen
Englisch
Fließend
Deutsch
Fließend
Türkisch
Muttersprache