Annie Mutuku

Bis 2023, Customer Service Representative, Southern Star Sacco

Nairobi, Kenia

Über mich

Ann Gatwiri is a dedicated professional, with three years of valuable experience in the realm of Customer Service. Her passion for understanding and satisfying customer needs is unwavering, and she thrives in collaborative environments. Ann's versatile skill set makes her open to exploring roles in customer service, virtual assistant roles, Copywriting, Finance and accounting. Her commitment to excellence and her diverse talents make her an asset to any team or project.

Fähigkeiten und Kenntnisse

Customer Experience Management
Problemlösungskompetenz
Ticketsystem
Technischer Service
Kommunikation
Kundenanfragen
MS Office
Leistung
Kundenorientierung
Produktentwicklung
Aktives Zuhören
Problemlösung
Engagement
Customer-Relationship-Management
Zendesk
Prozessoptimierung
Datenanalyse
CRM-Software
Salesforce
Servicequalität
Zeitmanagement
Kunde
Kundenbeziehung
Kundenservice
Beschwerdemanagement
Kundenbindung
After Sales Management
Reklamationsbearbeitung
Kundenbetreuung
Reklamationsmanagement
Angebotserstellung
Kundenzufriedenheit

Werdegang

Berufserfahrung von Annie Mutuku

  • 2 Jahre und 8 Monate, Jan. 2021 - Aug. 2023

    Customer Service Representative

    Southern Star Sacco

Sprachen

  • Englisch

    Muttersprache

Interessen

Reading
Yoga
Cooking
people
service

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