Aurélie Vandevyvere
Angestellt, Head of Analysis and customer service, Websays
Barcelona, Spanien
Werdegang
Berufserfahrung von Aurélie Vandevyvere
Bis heute 8 Jahre und 6 Monate, seit Jan. 2016
Head of Analysis and Customer Service department en Websays
Websays
WEBSAYS is a tool that monitors the online conversation about anything you can think of. I manage the analysts team (7 analysts), since recruitment to work organization. I am also responsible of the Customer Service management, incidences solving and communication with engineering department. I do the training to customers to use the tool. I participate at brainstorming for development meetings and innovation ideas with Direction. I helped implement a lot of improvements to the tool.
Bis heute
Head of Analysis and customer service
Websays
2 Jahre und 2 Monate, Nov. 2013 - Dez. 2015
Big Data analyst
Websays
Data analyst at Websays, a tool that monitors the online conversation anything you can think about. Mi job consists of tagging, analyzing and categorize the data to improve the quality of the quantitative and qualitative reports. I also am involved in the Social Networks management, publishing and planning content on the corporate channels.
2 Jahre und 9 Monate, Dez. 2009 - Aug. 2012
Customer service and Marketing assistant
DESIG
DESIG is a company of touristic apartments in Spain and Paris. I was involved in the creation of new destinationa, reaching 80 new suppliers by myself. I produced 3 articles daily in several languages for the corporate blog. Tasks: Customer service, bookings management, research of new owners, translations for the corporate blog.
3 Monate, Juni 2009 - Aug. 2009
Manager assistant
Kiabi
I was an assistant for the men area, supervising the good presentation of the products, the merchandising and the bundles of the offers and campaigns.
Ausbildung von Aurélie Vandevyvere
1 Jahr und 7 Monate, Dez. 2015 - Juni 2017
Digital Marketing
EAE Business School
ecommerce, emailing stratey and digital marketing. Metrics analytics.
3 Jahre und 11 Monate, Sep. 2010 - Juli 2014
Management
Pompeu Fabra University
economy, marketing, accounting, ethics, operations, logistics, finances, management, statistics.
Sprachen
Deutsch
Grundlagen
Englisch
Fließend
Spanisch
Fließend
Französisch
Muttersprache
Italienisch
Gut
Catalan
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