Bernhard Kretschmer

Responsible for customer success for Large Enterprise and Public Sector customers in Germany. Accelerating digitization through consulting, professional, managed and IT Outsourcing services with a 700+ strong team. Executive owner of customer C-level relationships ensuring client success and profitability of contracts with triple digit €M volume. Full profit and loss ownership with >€250M annual Revenue.

Enabling Cisco Sales and Channel globally to leverage digital capabilities and new ‘as a service‘ business models; Ensuring business value is realized from Cisco‘s Digital Sales Transformation Portfolio in Salesforce/xRM, social selling, sales analytics, software; Leading a global team as well as regional teams in Asia, Europe, Americas

Global roll-out and adoption of Buying and Selling innovations to 1000+ Channel Partners, Customers and 20,000 Cisco Sales; Solutions included Commerce (configure, quote, order), Annuity Business, Guided Channel Programs and Promotions; IoT Business Development pilot: grew pipeline tenfold in 6 months, raised Account Manager confidence in positioning IoT from 41% to 91%; Consolidated three functions, led team of 120 and portfolio of 20+ projects

Drove Service Sales productivity and growth through improving and adopting services policies, processes, systems; Represented business requirements for $8bn services business; Increased services B2B from 48% to 61%, partner quoting from 50% to 81%, enabled $200M incremental revenue through automating Service Renewal

Service Sales Operations Support to European Customers, Channel partners and Sales supporting a $2 billion annual business with a team of 200; Within the first 12 months increased client satisfaction from 3.0 to 4.7; Since February 2010 additionally led Global Partner Support Center with a team of 350, supporting $8bn business globally

Managed Services Quota of $220 million for top 8 European Service Providers; Built and led Service Provider Large Opportunity team guiding Sales Teams how to address double digit $ million sales opportunities; Negotiated multi-year and double digit $ million IP network implementation and service contracts with customer C-level

Founder, executive officer and co-owner. Built a web-services company delivering on-line communities and providing e-commerce solutions to the yachting and boating industry

Grew sales with Deutsche Telekom from $3M to $117M annually; Pioneered customer business outcome based SLAs and risk sharing; Recognized as best Cisco Service Sales team in EMEA

Accountable to customer executives for services and project delivery; Initiated and successfully delivered joint Cisco and Deutsche Telekom program to achieve 99.999% network availability

Consulted telecom service providers globally on market entry strategies for Intelligent Network services, broadband consumer and corporate VPN services

Drove PC Server business for Eastern Europe & Africa; Oct 96 – Jun 97: foreign assignment in Lisbon, Portugal: doubled Compaq PC server market share to 40%

Initiated and implemented the consolidation of 16 national Customer Call Centers to two multinational ones within 12 months; Established best practice standards, defined and introduced call center IT systems (CTI, IVR, ACD, Case logging)

Developed and launched the complete support portfolio for major accounts and resellers from warranty offerings to systems support

Pioneered the shareholder value approach and implemented a cash-flow based corporate portfolio planning model for the 300 Siemens Business Units

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