Boyan Angelov

• End-to-end responsibility for selected process(es) • Improvement of Business / Operations Support Systems (BSS/OSS) and processes • Designing and mapping the processes • Process standardization • Managing the demands for process improvements (requirements management) • Managing the adaptation of the SaaS IT- Systems in use (in cooperation with ourtechnology partners) • Specification and steering of the implementation of new process & IT interfaces • Manage and maintain process documentation

• Responsible for supporting assigned technical support programs (Cisco, GoDaddy, McAfee, Veritas) on Service Excellence related activities • Supports Service Delivery teams in achieving Client, People and Company KPIs • Supports Service Delivery teams in earning maximum potential revenue and margin • Delivers training and presentations on Lean Six Sigma related topics and initiatives • Mentor Green Belt trainees • Leads Improvement projects with the assigned programs and on Site and Geo level

Full ownership and accountability for the Quality and Continuous Improvement culture within the Sofia site, reporting directly to the Site Director. Responsible for Lean/Six Sigma projects that eliminate re-work, improve Customer Experience KPIs (CSAT , NPS), provide cost savings, increase revenues and increase client/customer satisfaction within the site. Identifies opportunities/gaps/challenges , defines and drives continuous improvement projects using the Lean Sigma/DMAIC framework.

The Global Support Product Manager III (GSPM III) is responsible for Software Support delivery readiness for all Hewlett Packard Software & Solutions Products through the complete Product Lifecycle.Driving Product Life Cycle activities and creating Value for HP Software Support and communicating their contributions to the communities. The GSPM follows established guidelines and interprets policies and must be able to evaluate unique circumstances and make recommendations.

Named Account Support Engineer - for Vodafone, Volvo Cars, Standard Bank. Providing specialized support to Premier customers according to the SLAs signed by HP. Premier support also includes providing consultancy services on small scale (up to 5 days) onsite. Each engineer has accounts for which he is personally responsible –keeping the current SLAs intact (98% positive satisfaction), with the aim of renewing the existing contract

Technical coverage and support of equipment of BTV shows – Vot na Doverie, Music Idol, Slavi’s Show, Survivor BG. Video and Photo editing needed for the day to day activities. Making sure all the technical equipment is up to date and working properly See less

Building, design and support of corporate (SDH , Ethernet ) network. Working with Cisco communication equipment. Testing and integrating different types of network communication equipment. Configuring and monitoring of EXSCSP soft switch. Support of the office network and equipment . Support of DNS, DHCP and HTTP servers. CCNA and CCNP trainings completed