Claudio Baroncelli
Angestellt, Customer Service Executive, Booking.com
Berlin, Deutschland
Werdegang
Berufserfahrung von Claudio Baroncelli
Customer Service Executive
1 Jahr und 1 Monat, Juli 2012 - Juli 2013
Personal Assistant to the Managing Director
A.L.S. GmbH Airlines Laundry Services (Frankfurt/Main, Germany)
dealing with 34 airlines companies and 4 catering companies at Frankfurt International Airport • link connecting the Managing Director, Operations Manager and employees • screening telephone calls and handling enquiries, organizing manager’s diary and making appointments, dealing with letters and emails • meeting documentation, travel management, looking after visitors • dealing with customer feedback • Responsible for staff holiday planning • Promoted and carried out specific projects and researches
6 Jahre und 2 Monate, Juni 2006 - Juli 2012
Personal Assistant to the Managing Director, Sales Administrator
TUSCANY NOW Ltd (London, United Kingdom)
First point of contact to customers • Resolving customer product enquiries • Dealing with and resolving complaints • Keeping administrative/accounting records up to date • Curator of “Con Passione” Travel Guide Magazine created mainly from customers feedbacks and comments and researches in loco about restaurants, accommodation, places to visit and things to do • Daily posting of videos and notes to our websites blog, our Facebook page, our Twitter account and our mailing list
Personal Assistent
self employed
Ausbildung von Claudio Baroncelli
5 Jahre und 1 Monat, Mai 2000 - Mai 2005
Bachelor of Arts Social Sciences, Art Planning and Event Management
University of Florence - Italy
• Modules included a wide range of studies: global marketing and management media and communications, theatre, films, psychology, sociology, international relations and political communication • Final mark: 108 / 110
Sprachen
Englisch
Fließend
Italienisch
Muttersprache
Deutsch
Gut
Französisch
Gut