Daniel Sittenfeld

 Ensure smooth payment processes in operating countries, interacting with banks and service providers by direct involvement in day-to-day operations of the payment processing business.  Analyze and maintain monthly management accounts from legal and internal reporting perspective. Liaison with GL Accounting Team in terms of internal reporting and other departments such as the technical operations team and the finance team for the purpose of solving client (internal and external) queries effectively.

 Department and process originator (design, implement and standardize processes of new team).  Ensure Business Partners follow and comply established best practices and market insights to maintain a successful behavior, high retention and increase revenue.  Manage performance-related KPIs within the Company Standards and guarantee positive end-customer experience – order transmission performance metrics control.

 Ensure that all Partners and Customers inquiries are handled accordingly to service standards and in accurate and timely manner.  Take important and quick decisions providing the best solutions to avoid repetitive issues and ensure customer retention.  Work closely together with sales, tech and marketing teams to improve customer service and business productivity.  Team processes trainer.

Process control and administration. Crop and product processes supervision, as well as inventory and transportation management of final products, control of goods expenses and supplies.  Procurement processes and vendor payments.  Logistics and supply chain management – coordination of transport of goods within companies, replenishment and deliveries.  Process improvement. Implementation of new processes and project management.

Ensure correct/agreed national and local prices from U.S. markets and costs are maintained in the system as per vendor contract, and that margin objectives are complied. Also responsible for tax maintenance as per legal requirements of each state.

In charge of determining product imports, inventory management and procurement processes for local & international vendor orders. Coordination for all imports transports, (logistics).

Attend +100 clients each day, attending each need, solving problems and following up requests. Recognition received as per excellent service.