David Kinsey

Responsible for ERP and its subsystems training & coaching setup and documentation. Writing of training documents, guidance, presentations and organizing E-learnings. Ongoing optimization and alignment of ERP processes to improve user acceptance. Primary CRM contact for Suisse Romande for all CRM and CRM Mobile related topics with quarterly travels to Lausanne and Geneva KPMG offices.

Under the supervision of the Security Officer and in coordination with the ICT Change Management Coordinator, designed online training modules on the topics of Password Security and Phishing Prevention. Modules were for all staff in IOM. My duties were to: • Develop a storyboards for the modules on ICT Security • Design and/or compile the course content (text, videos and graphics). • Pilot and deliver modules on IOM's iLearn (Cornerstone) LMS platform.

Supervise a small team of Training Experts which is in charge of System and Soft Skill trainings at the Head Office in Zurich. Additionally, supervise and conduct trainings in various offices in Europe and beyond. Courses focus on the information and booking systems in place as well as new software rollouts. Responsible for the design and implementation of training concepts and curricula as well as project related training concepts for various target groups.

Develop the training plan for assigned group projects while aligning to the overall project design. Oversee the development and delivery of all defined and required materials for the successful training of job functions identified in the training strategy. Supervise all internal and external relationships to best implement strategy and training plan. Designed the classroom and/or online training content for Microsoft Dynamics AX, Microsoft Dynamics CRM and bespoke Cross Media Publishing applications.

Established an instructor-led classroom-training program for 1,500 staff members from more than 115 countries. Created and implemented an onsite European Driver's License Certification training program and testing facility which certified more than 400 staff members. Implemented Moodle learning management system to deliver all intranet-based training modules. Programmed and delivered 20 custom-built web-based learning modules and training simulations to teach, improve and evaluate software skills.

Recruited to retrain the IT Support department to better diagnose, track, and resolve service calls. Wrote course materials, and trained 75 staff members on IOM’s standard software applications including Microsoft Office 97, Windows 95 and Microsoft Outlook. Set up and implemented an Exchange Server with 100 client connections and established a remote MS Exchange e-mail connection to IOM headquarters in Geneva.

Recruited to deliver training to Viacom staff on Macintosh and Windows software, graphics and desktop applications such as Adobe PhotoShop, Illustrator, QuarkXpress, MS Office, Windows NT Workstation, Outlook and Schedule +. Developed customized training programs for non-standard and in-house applications.

Brought in to develop and supervise seven home-based corporate trainers. Assisted in strategic planning to help create new business opportunities. Managed business productivity and development consulting. Installed and set up small LAN systems for private businesses. Designed 20 training manuals covering Windows and Macintosh desktop and graphics applications.

Recruited to track and resolve staff’s software and hardware support call issues. Organized, coordinated and trained UNMIH staff in United Nations’ standard software applications such as WordPerfect, QuattroPro, Paradox, and cc:Mail. Planned, designed and implemented all database applications throughout the assigned mission. Provided training to 400 staff members and programmed a warehouse application to automate the tracking, issuing and receiving of stock.

Instructed beginner, intermediate and advanced levels of PC and Macintosh business applications for clients such as MetLife, CitiCorp, Merck, Bank of America, and Phillip Morris. Seminars were performance based, employing “real world” examples and exercises to help clients acquire new software skills. Provided ad hoc courses and customized class instruction for clients with special training requirements.

Studied the theory and practice of online and distance education with experts from the Open University Institute of Education Technology, who are now using information technology to reinvent open distance learning.