Dipl.-Ing. Mitko Paskalev

As an Senior Consultant I‘m a member of global client services team. • On-site support for IT maintenance tasks • IT user support • Compliance Projects: • Hoteling system establishment for smart workplace • Company offices consolidation/ relocation • M&A's IT Integration

As an Senior Information Systems Engineer I‘m a member of international team responsible for the IT infrastructure, meeting rooms, network communication and server rooms administration. Maintenance and development for European Design Centers in Bulgaria - Sofia/ Varna, Germany - Munich/ Stuttgart. • On-site support for IT maintenance tasks • IT user support • Compliance Projects: • Milan, Italy offices consolidation • Sofia, Bulgaria office relocation • IT Compliance Documentation for BG ISO 9001:2015 QS

Support of local IT infrastructure for Bulgarian Design Centers in Sofia and Varna (local computer and network equipment, communication infrastructure): • Support of Windows and Linux based client computers. • Support of local network equipment. • Support of local communication infrastructure. • On-site support for IT maintenance tasks • IT user support • Compliance and security Projects: • Varna, Bulgaria office relocation • User AD and Exchange accounts migration

As an RSSG agent at Ericsson account – HPE GSD I was a member of team responsible to process the escalated tickets to the 2nd line (RSSG team), advanced technical remote support, extensive troubleshooting and remote assistance to clients. • Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards • Resolve Tickets within scope of responsibilities according to defined procedures

As an System Administrator for 5 hotels I was a senior member of team responsible for the IT infrastructure, telephony, television and hotel software Clock HS. My day-to day tasks were related to the IT infrastructure administration, maintenance and development. Team leadership and management. Projects: • Design/ build new hotel IT infrastructure and internal Wi-Fi Hotspot system setup with UniFi AP LR

As an ICT Administrator in Hotel Melia I was a member of team responsible for the IT infrastructure, telephony, television and hotel software MICROS-Fidelio Opera. My day-to day tasks were related to the IT infrastructure administration, maintenance and development. Projects: • Internal Wi-Fi Hotspot system setup with Ubiquiti UniFi AP LR

As an System Administrator in Obzor Beach Resort Vacation apart complex I was a member of team responsible for the IT infrastructure, telephony, television and hotel software MICROS-Fidelio Opera. My day-to day tasks were related to the IT infrastructure administration, maintenance and development. Projects: • External Wi-Fi Hotspot system setup with Ubiquiti NanoStation M

As an System Operator in Black Sea Press I was responsible for the IT infrastructure. Duties: • Windows Server 2003 SP2 administration (serving as DATA STORAGE) • Windows OS installation, configuration and hardware support of 20 client computers • LAN network maintenance and printer support

As an System Operator in Hotel Lilia I was responsible for the entire IT infrastructure, telephony, satellite TV and hotel software Clock BS. My day-to day tasks were related to the IT infrastructure administration, maintenance and development.