Doresa Sejfijaj

• Reviewing and analyzing product requirements and specifications to ensure a full understanding of the project scope • Developing, maintaining, and executing test cases and scripts to ensure product quality • Identifying, documenting, and tracking defects and issues found during the testing process • Collaborating with the development team to identify root causes of defects and assist with the resolution

• Provided exceptional customer service, resulting in high customer satisfaction rates • Offered creative solutions to help and benefit customers • Demonstrated ownership and accountability in assisting customers • Efficiently handled and resolved customer complaints, escalating issues to the tech team as needed • Proficient in supporting customers with inquiries related to finance application

• Assisted in the achievement of CloudiQS becoming an APN program with AWS in 2020, leading to an increase in demand for staffing support • Sourced and recruited potential candidates for contract positions within the company • Collaborated with IT team leaders to forecast and plan for departmental hiring needs • Conducted initial interviews with job candidates to assess their fit and qualifications for open positions

• Assisted in the coordination and organization of team activities and schedules • Sourced and recruited potential candidates through various channels, including social media and professional networks • Created engaging recruitment emails to attract passive candidates • Conducted initial interviews with job candidates to assess their fit and qualifications for open positions