Dorin Bene

Part of the Design team, responsible for further developing of the corporate CRM solution while ensuring the integrity, scalability and sustainability of the overall constellation. Demonstrated capability to design technical solutions for CRM platform, based on business requirements. Provide application functionality and integration knowledge for multiple business processes. Responsible for functional specifications and act as expert for the CRM solution, to all business units globally.

Provide technical consultancy to team members and support development efforts(proposals, development plans, and presentations). Organize team collaboration events/workshops required for resolution of complex cases. Lead root-cause analyses, communicate options for resolution and provide recommendations to customer-facing issues. Act as a point of technical escalation and resolution. Maintain overview of daily records, incident logs & shift planners. Attend regular Product Management meetings.

Serve as a trusted technical advisor to clients seeking a succesfull rollout of Siebel applications. Provide technical guidance for Siebel architecture setup. Develop Analyses and Interactive Dashboards based on standalone or embedded OBI platforms. Review configuration and make recommendations for higher availability, scalability or tuning suggestion for optimal performance. Troubleshoot highly customized features, pivot tables, graphs, prompts, embedded content, navigation links, KPIs or scorecards.

• Offer technical support for Oracle web-based applications: CRM On Demand and Call Center Anywhere • Guide Administrators in configuring and maintaining automated processes such as: Sales Coach, Workflows, Advanced Field Management, Assignment Manager, etc. • Troubleshoot advanced customization or Web Services Integration between CRM On Demand and third party application via SQL, XML or HTML scripts.

• Provide technical support and train customers in configuring equipment to connect to the Internet such as modems or DSL Routers. • Identifies and troubleshoots a variety of other technical and non-technical issues customers are having related to their Internet service. • Assist the on-site technical teams in order to provide fast and reliable solutions.