Gurusamy Manoharan
Angestellt, Service Manager, Infosys Limited
Stuttgart, Baden-Wurttemberg, Germany, Deutschland
Über mich
Seeking a career with challenging tasks and stable growth by imparting my knowledge and experiences for the benefits of the organization and to obtain a suitable position in a reputed industry where I can effectively contribute through my acquired skills & knowledge.
Werdegang
Berufserfahrung von Gurusamy Manoharan
• Global lead of IT services procurement outsourcing with OEM's and Hyperscalers for an automotive key customer • Supervising revenue and recovery model includes strong collaboration with internal and external (customer & supplier) stakeholders • Leading asset management across global and edge datacenters with CMDB, DC Leads and decommissioning team • Developing and streamlining vendor contract and asset management process (Including workflow) which follows agile methodologies
4 Jahre und 5 Monate, Juni 2018 - Okt. 2022
Technical Specialist
HCL Technologies Limited
• Managing Incident, Problem, Change, Release, Service Request, Event & Knowledge Management process end to end. • Coordinating with support/operations teams to ensure respective SLA’s and KPI’s target achieved which is agreed with the customer. • Being active participant in major/critical incident bridge call/discussion to ensure services are restored as quickly as possible to ensure minimal impact to the business.
11 Monate, Apr. 2017 - Feb. 2018
Senior System Analyst
Customer Analytics India Pvt Ltd
• Manages the process to restore normal service operation as quickly as possible to minimize the impact to the business operations. • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process and the team. • Responsible for the daily activities of the team members and contribute in their metrics improvement by having a one on one session frequently. • Responsible for communicating with the Incident Process owner.
10 Monate, Juli 2016 - Apr. 2017
Associate
Avaap IT Solutions Private Limited
• Documented thoroughly all incidents in Service Now. Relate, link, and assign incidents to the appropriate teams and escalate when systemic issues when needed. • Documented and tracked all received requests in incident management system. • Provided technical support for corporate users to include setting up computers, passwords, rights, and responsibilities using Active Directory (Computers and Users).
1 Jahr und 1 Monat, Apr. 2015 - Apr. 2016
Member Assure Support
GoFrugal Technologies Private Limited
• Provide 1st and 2nd level support for all System related issues based on alerts that auto triggers Incidents. • Handled issues based on routers and switches, have in-depth knowledge in networking, Ip configuration. • Handled incidents\ tickets created by users experiencing server\ pc issues. • Identify the root cause of issues and resolve\ re-route incidents respectively. • Engage other support functions to achieve a collaborative resolution.
7 Monate, Sep. 2014 - März 2015
FM Engineer
Wipro Infotech
• Providing hardware, software and network connectivity issues support for end users. • Providing level 1 remote desktop support and perform other activities based on SLA. • Troubleshooting desktops and laptops. • Handling both incident management and service request tickets. • Handled windows 7 deployment project through MS SCCM Server 2012. • Managing user accounts and computers in AD MS windows server 2003 and MS SCCM server 2012
1 Jahr und 2 Monate, Apr. 2013 - Mai 2014
Sales Engineer
Smart Point Computers L.L.C
• Preparing power point personation regarding company product and services and then presenting to global customers during business meet and visit. • Providing technical support also like installing windows XP, 7 and 8 operating systems and troubleshooting the same. • Installing Microsoft office 2003 and 2007 packages and troubleshooting the same. • Installing and troubleshooting desktops, printers and scanners. • Customize desktop hardware to meet customer’s specifications and site standards.
Ausbildung von Gurusamy Manoharan
4 Jahre, Sep. 2008 - Aug. 2012
Computer Science and Engineering
Anna University
Studied computer science engineering as full time course for 4 years which includes real time project.
1 Jahr, Mai 2007 - Apr. 2008
Computer Science
Sethu Bhaskara Mat. Hr. Sec. School
1 Jahr, Mai 2005 - Apr. 2006
Secondary School
Sir Ramaswamy Mudhaliar Hr. Sec. School
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen