Hossam Essa

Berufserfahrung von Hossam Essa

• Bis heute 12 Jahre und 3 Monate, seit Apr. 2012

  International & Foreign Affairs Manager - Hr Assistant

  Green Ocean

  Responsible for preparation of monthly business Development and HR reports and presentations . Prepare and present strategies for marketing and brand management activities . Work closely with the technical and development departments to integrate marketing perspective at master plan phase .

• 1 Jahr, Apr. 2011 - März 2012

  International Account Advisor

  Teleperformance Egypt

  Handling customers' accounts including renewals, reinstatement, reconnections, cancellations, collections, positive movements, and retaining customers. • Working on projects to create more productivity . • Communicating with dealers and sister companies . • Making sure personal, department, and company targets are achieved. • Training new contact center agents on providing excellent customer service. • Providing (customer satisfaction). • Assisting Customer Service Dept. when needed.

• 7 Monate, Okt. 2010 - Apr. 2011

  Customer Service Representative

  Naos Marketing