Iria Romero

Resident Manager (Operations Manager). Working throughout all the departments of the hotel, managing and supervising both the rooms division and F&B department. Pay-roll, cost control, scheduling, yield-management, reservations.

One year internship within the F&B department: managing room service, banquets, events and the restaurant. Taking and supervising orders, up-selling, greeting guests, taking reservations, opening and closing checks, purchasing, checking mini-bars, organizing events, ordering, cost control, making sure service runs smoothly and that The Leading Hotels of the World standards are accomplished, scheduling and payroll.

Second best student of the promotion. Best overall grade report obtained within the English section of the promotion.