Jimena Alvarez Vallina

• Management Travel Operations • Optimisation Management • Sourcing • Stakeholder Management • Supplier Management

• Management Travel Operations • Optimisation Management • Sourcing • Stakeholder Management • Supplier Management

•Key liaison between the IT leaders and the daily business operation with more than 150 team members from over 15 countries, while communicating in various different languages: ES, EN, DE. •Participate in different technology projects and customer´s implementations (Procurement equipment, platform set up, business continuity plan). •Build relationships with global suppliers to ensure SLA´s are in accordance to business objectives.

•Responsible for the delivery of Avis product training to new reservation agents along with ongoing sales and soft skills trainings to agents from various markets. •Main point of contact for communication between Avis Contact Centre and Avis Germany, Switzerland & Austria •Maintain and update intranet and reservation system with product and procedures changes. •Resolve customer issues. •Create and deliver various trainings to Avis staff including HQ members and managers.

•Carry out all the recruitment processes of reservation agents for the 11 Countries of the Centre. •Recruit IT and accounting personnel. •Train the new employees in internal procedures and health and safety at work. •Update the information on the intranet and run the internal communication campaigns. •Organize different activities and company events, for example “The health and safety week”, annual medical checks, annual party. •Maintain the good image of the company internally and externally.