Laisa Vasconcelos de Aguiar

Berufserfahrung von Laisa Vasconcelos de Aguiar

• Bis heute 8 Jahre und 1 Monat, seit Mai 2016

  Security Health Check Control SME (Subject Matter Expert)

  IBM Brasil

  - Management and Execution of the Security Health Check Process - Deviation and Remediation Cycles Leadership among Global Technical Teams - Managing Security Health Check End to End Cycles - IBM Global Security Health Check Process Advisor - Security Knowledge Base Procedures Creation and Fulfillment; - Team Training - Security Health Check Software Tester, ensuring Tools Accuracy and User Experiences, providing feedback to the SW Development Team - Health Check Audit Cycles Leadership

• 1 Jahr und 9 Monate, Sep. 2014 - Mai 2016

  IT Project Manager

  IBM Brasil

  - Global Projects implementation for MVS Environment in IBM Global Accounts and Internal Systems; - MVS and MQ Project Upgrade Leadership; - Scoping Definition; - Communication Plan Creation; - Stakeholders Engagement, Meetings, and Escalations; - Project Timeline and Plans Management; - Resources Allocation; - Risk Management; - Lessons Learned and Continuous Improvement Plan Exercises; - Following PMI and IBM Best Practices for Project Management using Waterfall and Scrum Models.

• 3 Jahre und 3 Monate, Juli 2011 - Sep. 2014

  MVS IT Dispatcher

  IBM Brasil

  - Workflow Distribution and Team Operational Coordination ensuring SLAs agreed with the IBM Internal Customer; - Point of Communication for users & the IT department for all IT Related Requests; - Identify Potential Problems or Outages in a Timely Manner; - Maintaining Documentation for all MVS Team Processes and Procedures; - Metrics Control using Incident and Service Request Management; - Improvement Plan Elaboration and Implementation according to Global Delivery Framework best practices.

• 1 Jahr und 11 Monate, Sep. 2009 - Juli 2011

  Mainframe Operator working on DB2, CICS, IMS, JES2, JES3

  IBM Brasil

  - Mainframe Operator for IBM Global Systems; - Monitoring and Controlling the Operation of the Mainframe Hardware and Software; - Working with the System Programming and Production Control Team to Ensure the Health and Normal Operational of the IBM Mainframe Systems in a Global Level; - MVS Operations Team Knowledge Base Administrator; - Change Implementer on MVS environment; - Incident Management at Operations Level, engaging the Technical Teams for Problem Solving ensuring the correct escalation path.