Laura Cozijnsen

- Lead Product and Core Development Teams, overseeing Product Owners, Business Analysts, and Engineers. - Develop and communicate product vision and strategy for Solvd, aligning with company goals and market needs. - Conduct product discovery sessions with clients, providing consultancy to enhance claims processes. - Manage end-to-end project delivery, ensuring timely and quality outcomes. - Act as key product representative for Solvd, liaising with internal and external stakeholders.

- Requirements Definition: Defined detailed product requirements and coordinated with developers based on customer needs. - Service Roll-out Leadership: Led the successful roll-out of services to clients, including Allianz Direct markets and Allianz Italy, with notable achievements like the “60 seconds claim settlement” delivered within 3 months.

- Ops & IT lead: Responsible for process design and IT implementation for motor claims projects with top management involvement, including the project “Automated FNOL" - Project Management: Managed the “Motor Utility” project as PMO, Ops/IT, and Marketing lead, introducing a new claims service in Austria under the brand “Accident Hero.” - Strategic Contributions: Actively contributed to various strategic initiatives within Allianz Partners, enhancing operational efficiency and service offerings.

- Connected Car Projects: Managed connected car projects in collaboration with automotive business partners, successfully launching a telematics offering with BMW that achieved a conversion rate of over 70% in new business in the Netherlands. - International Project Leadership: Led international project teams, focusing on concept creation, requirements definition, and the development and implementation of new products internationally.

- Strategic Project Leadership: Led strategic projects such as the introduction of a retail telematics product, overseeing all phases from initiation to implementation with a multidisciplinary team and (inter)national stakeholders. - Operational Efficiency Projects: Led several consulting projects at the COO office, including mapping potential efficiency gains in call center operations, leading to significant outsourcing actions.

Conducted analysis and authored a thesis on the application and potential enhancements of the company's change program, “Customer Centricity.”