Maani Vahabi

As a Customer Care Manager, I was responsible for overseeing and leading three teams: the customer care team, the Quality Control team, and the Call center team. I was in charge of day-to-day operations, ensuring high-quality service delivery, and providing leadership and support to the teams.

While working as a Customer Care Manager at Huawei, I was responsible for managing the Contact Center and Customer Care team. My duties included overseeing staff, setting objectives, analyzing performance metrics, preparing reports, implementing customer loyalty programs, managing daily workflow, handling difficult customer calls, and overseeing the center's budget.

I held the position of customer care knowledge manager at Cafebazzar and Divar companies. My responsibility is to implement and develop a knowledge base system. This process involves the continuous creation, sharing, use, and management of knowledge and information within an organization, to have the right knowledge available in the right channel at the right time. The centralization, storage, and organization of information is done to improve customer satisfaction and service.

As a CRM supervisor, I am in charge of managing customer relationships, streamlining communication channels, and utilizing CRM systems to enhance customer interactions and satisfaction.

My role as an Event project manager was to plan and execute (Android developers-5shanbe Bazaar) events, leading teams from the initial conception of the event to its successful completion.

I organized Startup Weekend events which is a 54-hour creative marathon where entrepreneurs come together to transform ideas into potential reality. I managed The Iran Web and Mobile Festival (IWMF) event which is an annual event that celebrates and recognizes outstanding startups and entrepreneurs in Iran's web and mobile technology sector.

I was tasked with the creation of engaging user experiences for digital products. This involved conducting user research, crafting wireframes and prototypes, and collaborating with cross-functional teams to ensure the development of intuitive and user-friendly software.