Vicky Amin

Angestellt, Certification Support Lead - India, The Open Group

Dombivali, Indien

Fähigkeiten und Kenntnisse

Support
Application Support
Help desk
Information technology
Software
Application
IT Application Management
Technical Support
Training
Customer Support
Customer service
Customer care
Customer Success
Customer Retention
Customer Relationship Management
Key Account Management
Project Management
Operations
Service Delivery Management
Escalation Management
Incident Management
Implementation
Test Automation
Team work
Team Management
Team Lead
Team leadership
Freshdesk
Salesforce
Zendesk
Jira
Trello
Magento
Call Center
Communication

Werdegang

Berufserfahrung von Vicky Amin

  • Bis heute 4 Jahre und 4 Monate, seit Feb. 2020

    Certification Support Lead - India

    The Open Group

    • Responsible for the day-to-day operations of the certification services across multiple programs. • Front-line interface to individuals who wish to be certified and organization that wish to have their product certified. • Support & contribute in implementing automation in existing processes & operations. • Co-ordinating with exam partner to address concerns of candidates & clients, to provide a qualitative output within stipulated time frame. • Rectifying bugs from technical team.

  • Bis heute 4 Jahre und 4 Monate, seit Feb. 2020

    Certification Support Lead - India

    The Open Group

21 Mio. XING Mitglieder, von A bis Z