Marco Stamm

Performing the Associate Director role as a functional leader of multiple global Customer Service support teams spread across all global regions, and encompassing ~80 team members. The function's mission includes providing Customer Support teams an optimised, integrated and differentiated suite of both standardised and custom support services, with the goal to optimise cost, improve NPS, and foster revenue generation. Additionally managing a 3rd party provider for outsourced Customer Service provisioning.

Leading a team of Service Managers in Central Region (DE / CH / AT), disciplinary responsibility. Supporting customer accounts of various sizes and service portfolios, being the main at&t focal point for customer contacts. Covering the full life cycle of a customer relationship, acting as the "customer's advocate" inside at&t. Consultancy role towards customer's decision makers and influencers to extend and improve the business relationship. Includes revenue responsibilities.

Program Manager for IT projects with strong technical background. Experienced in both infrastructure and customer-facing projects in multi-national teams and environments. Team lead function for group of PMs, interface role to Management. Experienced to work with internal and external customers on management level, and provide presentations tailored for that audience.

Leadership General Management