Marian Lein

Angestellt, Senior-Team Lead, Netlution GmbH

Ludwigshafen am Rhein, Deutschland

Fähigkeiten und Kenntnisse

IT Service Management
IT-Consulting
Continuous Improvement
IT-Projektmanagement
Service Delivery Management
ITIL Foundation V3
Konzeption
Allgemeine Ausbildereignung nach AEVO
Flexibilität
Ehrgeiz
Kundenservice
Kundenorientierung
Remedy
Windows XP
Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Microsoft Office 2007
Microsoft Office 2010
Microsoft Office 2013
Microsoft Office 2016
Microsoft Office 365
Debian GNU/Linux
Fundierte Kenntnisse in Projektmanagement & agilen
Kundenbetreuung
KMK Fremdsprachenzertifikat Englisch Stufe IV
Service Management
Fehleranalyse
Datenschutz

Werdegang

Berufserfahrung von Marian Lein

  • Bis heute 2 Jahre und 1 Monat, seit Mai 2022

    Senior-Team Lead

    Netlution GmbH

    Expanding on the Team Lead role, the senior component focuses on professionalization and development into managerial topics. Key areas include: - Participation in strategic alignments - Mentoring and coaching role for other team leads, team coordinators - Exposed position in internal projects, such as lead and coordination roles - Increased number of direct reports

  • Bis heute 3 Jahre und 5 Monate, seit Jan. 2021

    Datenschutzbeauftragter

    Netlution GmbH

    Main responsibility for data protection and IT security across the organisation. - Point of contact for internal / external parties for DP and IT-Security - Consultation of internal teams on best practices, contractual and regulatory requirements - Creation and maintenance of internal guidelines and policies - Contractual assessment with 3rd party suppliers, assessment of customer project contracts - Surveillance of compliance to regulatory and customers’ requirements

  • Bis heute 5 Jahre, seit Juni 2019

    Service Manager

    Netlution GmbH

    Overall responsibility for various customer services in 1st to 3rd level application and infrastructure areas: - Service provision, project management and project lead role, Reporting and automation, Knowledge management - Ops and strategic personnel planning and personnel development - team coordination, pre-sales & sales support, project management, contract assessment Technical focus areas: Server automation, Compliance and patch management, Overall infrastructure architecture, setup and maintenance

  • 1 Jahr und 11 Monate, Juni 2020 - Apr. 2022

    Team Lead

    Netlution GmbH

    Disciplinary personnel management of up to ten direct reports, including: - Leadership (continual assessments, goal setting, continual feedback with team members, coordinating colleagues and other team leads) - Individual development of team members (professional and personal) - Development of team (supporting hiring and recruiting functions)

  • 1 Jahr und 2 Monate, Apr. 2018 - Mai 2019

    Regional IT Infrastructure Lead EMEA

    Kautex Textron GmbH & Co. KG, Bonn

    Responsibility for main parts of the overall IT Infrastructure operation. Working with the diverse teams across the globe in several duties: - Main org unit project lead for several projects, such as: Implementation of Microsoft Office 365 Suite, Migration to unified VoIP based phone system, Interface to parent company - Main interface between service providers and internal organisation units - Overall management of several support functions - Participation in regional and global operation lead functions

  • 3 Jahre und 11 Monate, Juli 2015 - Mai 2019

    Specialist IT Infrastructure

    Kautex Textron GmbH & Co. KG, Bonn

    Partially responsibility for IT “run&maintain” organisational unit in several business functions (including shop floor, engineering, finance and various office areas). Mainly working as an interface between internal and external colleagues, for 3rd-level problem resolution.

  • 1 Jahr und 10 Monate, Sep. 2013 - Juni 2015

    Auszubildender zum Fachinformatiker für Systemintegration

    CSC Deutschland GmbH

    Working as a location-based technician on customers sites in a variety of industry sectors (Industrial, Automotive, Insurance / Finance), responsibilities included: - various remote and onsite support roles (based on ITIL), - partial project lead roles (i.e. wireless infrastructure build-up, refresh planning) Participation in in-house seminars and trainings regarding (agile and classic) project management, overall IT and soft skills, as well as self-chosen assignments

  • 10 Monate, Nov. 2012 - Aug. 2013

    Techniker, Kundensupport, Kundenakquise

    smartmod GmbH

    Responsibility for repairs on customers devices, mainly Apple laptops and smart phones. Main work split up into: - board level error analysis, debugging and repair, - conception of standardized testing procedures, - creation of data recovery solutions, - quality assurance Additionally, working in customer consultation and advisory, as well as acquisition.

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

Interessen

Technologie
Musik

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