Mario De Sena

Controlling train circulations throw IT/Digital Systems (transit monitoring, contact with international railways companies and infrastructure, generation of customer irregularities, generation of traffic events, giving support to the terminals, direct reporting of operations to the general management. Developed business processes to enhance productivity Managed Rola traffic, providing remote assistance to train drivers and passengers on board. Training software’s a team members

Operational management of FTL and groupage, preparation of export/import customs paperwork (documentation verification, sending to the customs offices), Researching for new carriers, customer acquisition, payment reminders/collection of debts in German language; generate spot bids/rates for the clients. Managing Custom relations to help regulate the daily business

Furniture specialist – Line DE; AT; CH; NL, Operational management - Supervising logistic/operational activities, problem solving in critical situations, goods/deliveries delays and cargo,customer care, optimization staffing(assigning team in the office/warehouse based on needs, negotiation costs with suppliers, generating of spot bids/rates, analyzing monthly billings by line, coaching team members. Carriers selection and qualification based on their profile

Furniture specialist - Line DE-AT-CH-NL, Managing operational activities (preparing (CMR, Bill of loading, loading list), Draft itineraries, supporting carriers, and customer relation that included information exchange on status and documentation Managing month budget and exploring new opportunities Expedited resolutions of shipping errors ,packaging mistakes, deliveries delays.