Marwan Said

Angestellt, Global Account Manager, AT&T Global Network Services

Munich, Bavaria, Germany, Deutschland

Über mich

Experienced IT Service Manager with a demonstrated history of working in IT, telecommunication, banking and energy industry. Skilled in customer service, operation management, ITSM process development, contract preparation and presentation of the business solutions to internal/external stakeholders, vendors, etc . I'm energetic person with passion for new innovative business solutions.Pro-customer oriented, motivated, quick learner, great speaker, team-player and responsible. That's me.:)

Fähigkeiten und Kenntnisse

IT Service Management
Incident Management
Service Delivery Management
ITIL Service Manager
ServiceNow
Jira
Business Process Management
Operations Manager
Project Management
MS Office
MS Teams
Cisco Webex
ITIL Service Management
ITSM Tools
ITSM
Management
Service Management
Change Management

Werdegang

Berufserfahrung von Marwan Said

  • Bis heute 1 Jahr und 5 Monate, seit Jan. 2023

    Global Account Manager

    AT&T Global Network Services

  • 1 Jahr, Jan. 2022 - Dez. 2022

    IT Service Manager

    Zurich Insurance Group Ltd.

  • 1 Jahr, Jan. 2022 - Dez. 2022

    ITSM Consultant

    Zurich Insurance Group Ltd.

  • 1 Jahr und 1 Monat, Juli 2021 - Juli 2022

    Consultant IT Service Management

    TSCNET

  • 1 Jahr und 10 Monate, Juli 2019 - Apr. 2021

    ITSM Process Engineer

    AT&T
  • 1 Jahr und 7 Monate, Jan. 2018 - Juli 2019

    Major Incident Manager

    Deutsche Telekom AG
  • 1 Jahr und 8 Monate, Mai 2016 - Dez. 2017

    Customer Care Specialist

    AT&T

Sprachen

  • Englisch

    Fließend

  • Tschechisch

    Gut

  • Spanisch

    Grundlagen

  • Slovak

    -

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