Michelle Tan

-Application and publishing of Visa pricing related scheme fees -Reconciliation and inventory check between Visa billed invoices and charges incurred -Oversee quarterly cost analysis reports -Prepare monthly forecasting -Assist on post sales enquiries and provide optimal recommendation -Implementing new and/or enhanced features in Pricing software by creating User Stories in JIRA -Solo lead on a project to automate the True Up process and verify the accuracy of the results

-Oversee the delivery of pricing offers, cost analysis and RFPs for both new and existing merchants -Reconciliation and inventory check for Visa scheme fees and all available alternative payments -In charge of monthly Mastercard authentication fee update and enrollment fee report -Implementing new and/or enhanced features in Pricing software by creating User Stories in JIRA, followed by QA (Quality assurance) and PROD (Product) testing

-Oversee whole process from ordering to re-scheduling and expediting shipments to after-sales -Implement quarterly cost adjustments and keep inventory quantities in check -Maintain good partnership with suppliers (Infineon and Broadcom) for support and to ensure effective cost control -Implement a new customer process (setup of database), more customer accounts were handled in a shorter time -Improve communication method, the satisfactory level of customers were increased, proven by customer feedback

Responsibilities: -Responsible for order process end-to-end -Handling of complete logistic account -Owner of inventory process Achieved Goals: -Successful implementation of new logistic system based on Oracle -Support transition of system change from B2B to SAP

-Sole coordinator responsible for invoicing, purchase orders, delivery orders, and ensuring smooth delivery of goods -Assembled timely and accurate monthly sales reports -Excellent customer ratings especially by overseas clients -Organised all company cohesion events

-Developed new cashiering system to improve accuracy of account balance -Systemised appointment booking for ease of doctor’s use -Dispense medicine as per doctor’s prescription and assist doctor with treatments

-Devised new methods to improve students’ understanding of subjects -Received numerous positive feedbacks from students and parents for innovative teaching methods -Role model for delinquent students by establishing good rapport with them

Applied Mathematics with a GPA of 4.61 (Bavarian 1.2)