Mohamed Karim Reyad Sayed

Design and manage lab network Security System including remote access, local firewalls, Access Control Lists, VLANs, and monitoring and alarming for anomalies Solving customer’s cases through a variety of customer contact channels which include telephone and email Solve troubleshooting techniques to provide tailored solutions for customers and drive customer interactions by thoughtfully working with customers coach with development teams on complex issues Apply advanced troubleshooting techniques.

Technical support for Operating Systems Windows, Linux Server Administration. Supported and assisted junior technicians with critical issues. Administrated and Supported Windows Servers including Microsoft Active Directory, Creating Users, Group Policies, DNS, DHCP, WSUS, Hyper-V, Access control system, Backup, and Disaster Recovery Network Administration, web services, VMware vSphere, Routers, Switches, Firewalls Provided customer support and information technology

 Designed, Supervised,Installed, configured, tested and Troubleshoot operating systems, software applications and system Operations.  Coached students, graduates, staff and faculty members  Administrated and managed Switches, Firewalls and network security practices.  Hands-on experience with infrastructure Networking Devices - LAN / WAN and Wireless.  Installed and maintained data cabling and Network Hardware.  Manage backups of all servers and databases