Mohamed Awad

Co-authored strategy plan and set strategic priorities and converted them to quantitative and actionable plans. •Charted the analysis of major causes of the potential crisis and provided constructive solutions and preventative plans for the future. •Plan, perform, and implement process improvement initiatives, such as Lean & Six Sigma. •Illustrate and evaluates existing processes. •Organize, lead, and facilitate cross-functional project teams. •Identifying indicators for future improvement opportunities.

Illustrated and executed Schaduf's strategy to support the development of long-term organizational goals. •Using Lean Six Sigma, I consulted, analyzed, and created programs to fill the gaps between actual situations and desired ones. •Developed and gained management and supervisory skills. •Evaluated the actual situation to improve work performance and organizational communication. •Boosted customer satisfaction and customer loyalty with the results of the increased volume of projects.

Teaching Lean & Six Sigma Yellow and Green Belts.

Executed the inside sales team strategy, and achieved the KPIs, and targets on a monthly basis. •Enhanced tools and best practices for an effective approach to improving the Business Development (“BD”) team performance. •Mentored the BD’s team on a daily basis to help them deliver the maximum value to the company, and achieve their targets. •Worked closely with the BD Director and Sales Managers to monitor and report on the activity of the team and their KPIs.

Responded to the client's queries regarding the required legal services in a timely manner. •Maintained a knowledge repository of clients, referrals, RFPs, prospects, and presentations. •Developed strong customer relationships in order to generate a high volume of prospective clients. •Advised customers through calls and appointments effectively for new opportunities. •Participated in industry forums, client discussions, and conferences as a representative of the company.

Created and organized a high-quality work environment by coaching and guiding team members to perform at their highest level. •Identifying improvements and implementing new strategies for the entire team. •Carrying out team meetings on a weekly basis. •Encouraged team members to achieve targets including customer satisfaction & sales revenue. •Conducted team performance analysis for skill improvement.

Supported agents with their inquiries. •Handled supervisor calls, and trained newly transferred agents. •Assistant team manager, and delegate team manager.

Customer Support Professional at SiriusXM US