Paul Mitchem
Angestellt, Head of Global Service Desk, u-blox AG
Thalwil, Schweiz
Werdegang
Berufserfahrung von Paul Mitchem
Bis heute 2 Jahre, seit Juli 2022
Head of Global Service Desk
u-blox AG
3 Jahre und 2 Monate, Juni 2019 - Juli 2022
Service Delivery Manager
Hitachi Vantara
2 Jahre und 6 Monate, Jan. 2017 - Juni 2019
Head Of Inventory and System Support
Kantar Worldpanel
3 Jahre, Jan. 2014 - Dez. 2016
Head of Service Delivery
APS Financial
The IT Service Delivery Manager is part of the Senior IT Management Team reporting to the CTO. In this role I am responsible for the entire live production environment and hold multiple functions. Service Desk/Operations Manager Change Manager Vendor Manager
1 Jahr und 7 Monate, Juli 2012 - Jan. 2014
Service Desk Manager
Stemcor Holdings Ltd
The Global Service Desk Manager is part of the Service Delivery Management Team. I report on the Service Desk’s performance against KPI’s and SLO’s to the Senior Management on daily, weekly and monthly basis. I identify training and development needs based on performance against these for all members of the team, based in the UK, Central Europe, Asia and the US. I am the point of escalation for all Service Desk Staff, and act as liaison between the different support functions. I provide personal Desk Side s
2 Jahre und 3 Monate, Apr. 2010 - Juni 2012
European Helpdesk Team Leader
Stemcor Deutschland Holding GmbH
2 Jahre und 7 Monate, Okt. 2007 - Apr. 2010
Senior IT Support Specialist - Team Leader
Stemcor Deutschland Holding GmbH
2 Jahre und 3 Monate, Juli 2005 - Sep. 2007
Global Support Specialist - Helpdesk Team Leader
McKinsey & Company1 Jahr und 6 Monate, Okt. 2002 - März 2004
International IT Specialist
Norton Rose
1 Jahr und 1 Monat, Sep. 2001 - Sep. 2002
Service Management Coordinator
Fibernet PLC
1 Jahr und 1 Monat, Aug. 2000 - Aug. 2001
IT Administrator
Ecotel AG
Ausbildung von Paul Mitchem
10 Monate, Sep. 1996 - Juni 1997
Communication Studies
University of East London
Sprachen
Deutsch
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Englisch
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Französisch
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