Priyanka Char

SAP INDIA - (17 clients) •Solman Alert monitoring and analysis •Knowledge of Good knowledge on working with Solman Alerts, SAP HANA, ABAP/JAVA architecture, Web Dispatcher. •Coordinate with SDM, HEC, AMS , Solman & DB team to resolve issues in the system like memory management, expired certificates clean up in ABAP/JAVA systems, CR/CIM upgrade, dump analysis & resolution, ICMON, BPMON, parameter change, threshold value change, modifying the Solman alert template, reactivating alert template etc

50Hertz : •Support OS & DB : Windows and SQL •SAP Basis Support, Monitoring and Troubleshooting- Support all SAP installations including ECC, BW, SCM, EWM, PI, EP, Solution Manager, CRM, HR etc •OS Patching , System refresh,Support package Installation •SAP Router configuration •PI job scheduling for Archiving •License management for ABAP and JAVA systems •Solman alert analysis

Project 7: SAP Workforce Management Resource Manager–SAP ENU Domain •Guide the team to achieve Net-Adds,Rookie Ratio,Virtual bench management,Resource utilization •Conducting Reviews based on project performance,utilization,billing and criticality of projects •Work closely with Talent Acquisition Team and external partners for profiles across geography •Excellent multitasking skills-planning,time & project management skills with the ability to deal with multiple demands on time and deal with ambiguity

Project 6: Philips Blue Heart •Performing tasks in the area of PMO Office including preparation and documentation of meetings, ensuring dashboard data is kept up-to-date, ensuring overall resource planning, coordinating and status reporting to the various stakeholders using effective communication channels •Coordinate with functional heads and process in-charge for technical recruitment •Speaking/Emailing to the screened/short-listed resumes based on availability and interests

British American Tobacco: • Part of SMART Team (solution monitoring and reporting team) • Prepare System Alerts Reports • Solman Alerts Monitoring and Reporting • Coordinate with respective team and third party vendors for P1 and P2 issues • Raise and follow up OSS messages

TNT: •Support OS & DB : Unix and Oracle •Performed on Kernel Patch Upgrade •SAP license Installation •RFC configuration & Printer configuration •TMS configuration, Importing change requests, troubleshooting transport related problems •Client administration: Client creation, Deletion, local client copy, remote client copy, client Export & Import •User administration and authorizations •Performed system refresh activities •Database administration with SAPDBA and BRTOOLS

Contact Energy: •OS & DB: UNIX & Oracle •Performed on Kernel Patch Upgrade and System Refresh •Solman Alerts monitoring and Reporting •Performed SMD Agent Installation, Oracle Client Upgrade •Support package Installation for the ABAP engine using SUM, SPAM and SAINT tools •Performing Local & remote client copy, export and import •Job Administration •Configuration of Transport Management System •License Installations •Database management Control-M •Daily Production Batch jobs monitoring

Arcellor Mittal: • OS & DB: Windows & Oracle • Worked on Basic Security Administration • Performed Transport Management activities • Daily Basis Activities

European Aeronautic Defense and Space Company: Associate SAP BASIS Consultant • OS & DB: Windows & Oracle • Managed system performance and user profiles • Worked on Basic Security Administration • Performed Transport Management activities • Prepare daily, weekly and monthly Basis reports for overall SAP Landscape

My final year project was on “A study on employee retention techniques of a Company”.

Computer Science and Engineering