Riyaz Shahu
Angestellt, ICT MarCom (BD, Account Management, Sales & Marketing Operations), Gateway Technolabs Pvt. Ltd.
Ahmedabad, Indien
Werdegang
Berufserfahrung von Riyaz Shahu
Bis heute 9 Jahre und 5 Monate, seit Jan. 2015
ICT MarCom (BD, Account Management, Sales & Marketing Operations)
Gateway Technolabs Pvt. Ltd.Bis heute 13 Jahre und 7 Monate, seit Nov. 2010
Sr. Manager Business Acquisition
Gateway TechnoLabs Pvt. Ltd.2007 - 2008
Learning Laboratory Leader/SME/Additional Assignment
Amex Canada Inc, Markham, Ontario, Canada.(American Express)
Lead, support and mentor a group of trainee-participants through the end-to-end learning process and support of American Express USA business partner’s credit card call center operation. Support the business partner with successful launch of new call center projects.\Conduct group-call modeling sessions, as well as one-on-one coaching session with trainees. In collaboration with facilitator, analyze trainee-participants’ performance and reengineer training practices to ensure trainee-participants’ su
2003 - 2008
Customer Focused Sales Associate
Amex Canada Inc, Markham, Ontario, Canada.(American Express)
Utilize consultative selling techniques to provide customer with relevant and beneficial products or services while meeting business needs. Providing premium value servicing to card members by promptly and accurately responding to their inquiries on complex and multiple problems. Handling incoming call inquiries for USA card members with sensitivity, recognizing both card member and merchant relationship. Performing financial adjustments and non-financial maintenance when necessary to ensure that
Ausbildung von Riyaz Shahu
1997 - 1998
Marketing
Ahmedabad Management Association
5 Jahre und 1 Monat, Sep. 1990 - Sep. 1995
Bachelor of Engineering , Chemical Engineering(Plastics Technology)
Gujarat University
12 Jahre und 1 Monat, Juni 1978 - Juni 1990
Science
St. Xavier's ,Mirzapur, Ahmedabad
Sprachen
Englisch
-