Robert Walker
Angestellt, Federal Systems Technician, Motorola Solutions Germany GmbH
Heilbronn, Deutschland
Werdegang
Berufserfahrung von Robert Walker
Bis heute 9 Jahre und 2 Monate, seit Apr. 2015
Federal Systems Technician
Motorola Solutions Germany GmbHField service technician responsible for the Enterprise Land Mobile Radio (ELMR) network for the U.S. Military throughout Europe, Middle East, and Africa. Perform Installation ,Program, Maintain, and Repair all Astro 25 XTS/XTL radios, Quantar/GTR8000 repeaters, and APX family portable and mobile radios.
Implementation of hardware rollouts Assembly and disassembly of PC hardware Installation and removal of hardware and software Implementation of patching and cabling Data Backup and Restore Failure analysis and troubleshooting on-site Documentation using a ticket system
5 Jahre und 7 Monate, Dez. 2006 - Juni 2012
Technical Support Technician
EF Johnson Technologies
-Provide technical phone support to end users, often times helping customers with hardware and software setup for two way radios. -Upgrade Customer device options using proprietary software. -Document and report customer issues. Work with engineering departments to identify and resolve customer issues as efficiently as possible. -Review and edit technical manuals
7 Jahre und 2 Monate, Nov. 1999 - Dez. 2006
Lead Installer/ Technician
Comm-Net Communications
-Install, operate, maintain, Two Way Radio and GPS Tracking Systems -Perform minor field repairs using hand tools and testing equipment -Familiar with multiple Makes and Models of Two Way Radio systems. -Perform basic maintenance at radio tower sites -Set up appointments and answer customer calls -Resolve customer issues over the phone or on customer location -Control Inventory of Repair/ Replacement Parts.
8 Monate, Apr. 1999 - Nov. 1999
Cable Technician
Southwest Cable Design
-Installed and terminated CAT V and CAT III cable from Communications Closets to the end destination -Built infrastructure (equipment racks and cable trays) for the building -Installed the voice and data lines for multiple schools and office buildings
5 Jahre und 4 Monate, Nov. 1993 - Feb. 1999
Mobile Subscriber Equipment Transmissions System Operator/ Supervisor
US Army
-Installed, operated, and performed unit level maintenance on equipment. Analyzed diagnostics to isolate faults to the line replaceable unit -Troubleshoot problems with subscriber’s phone lines to get communications back up with minimal downtime -Performed preventive maintenance on communications security (COMSEC) equipment -Maintained reliable communications under various High Stress conditions
Ausbildung von Robert Walker
1 Jahr und 6 Monate, März 2002 - Aug. 2003
Network Technologies
AEC Technical Institue
Network + and A+ Course
3 Monate, Feb. 1994 - Apr. 1994
Mobile Communications
U.S. Army Signal Center
Military Mobile Communications
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Spanisch
Grundlagen