SUNITA CHAND

Managed prospecting status, data integrity, and weekly forecasting in Salesforce.com. Gathered leads, including building a robust catalogue with acceptance criteria and prioritisation. Supported all testing, unit through UAT. Planned and collated the email marketing calendar for the EMEA region, including liaising with the top of the funnel team to develop pre and post-sales support communications.

Managed relationship of Account Owners of current and future Premium Clients to provide support for renewals and new business opportunities. Participated in requirements and implementation workshops, based on Waterfall or Agile Delivery Methods. Assisted in the resolution of escalated situations initiated by Salesforce Marketing Cloud, clients, and partners. Performed troubleshooting and analysis to assess the root cause of issues.

• Managed Strategic Business Development and Fulfilment activities for Agency business. Conceptualised, planned, developed and executed end to end email campaign for customer journey, new products launch and promotional teaser to existing customer. Managed project like (Projects: Six sigma & Lean project to reduce office overheads, New Product launch and Mobile Application launch).

International Business

Marketing and Finance

Accounting